Weather

Some destinations in Tasmania, especially exposed areas, can be very cold and windy, and you need to consider possible weather conditions when selecting your tour destination. Call us if in doubt.

Insurance

We highly recommend travel insurance to cover any unexpected delays, lost luggage, interruptions or medical treatments.

Unforeseen Delays

We recognise that bushwalkers may experience unforeseen delays on the track and may not arrive at their end point by the prearranged time.

If there are delays, this is our standard operating procedure:

We will:

1. Arrive at the agreed pickup point at the agreed time (subject to any unforeseen delays we might also encounter enroute, for example, roadworks, accidents, etc);

2. Wait a further hour for the bushwalkers if they are not at the pickup point before returning to Hobart/Launceston without them;

3. Leave a message at the Walkers’ Registration Point advising of our expected return time the next day;

4. Return the following day as soon as possible after fulfilling prior booking commitments – this return trip will be invoiced at 75% of the normal fare based on the minimum fare requirements of the relevant transfer service.

5. Contact emergency services on the bushwalkers’ behalf if the bushwalkers have still failed to arrive at the pickup point and there is no apparent reason for their delay. Before departure bushwalkers should provide us with a Trip Intention Form to assist emergency services.

Refer to our our Full Terms & Conditions here.

Please refer to our cancellation policy here.